Version: 28 October 2026 Previous versions: 13 October 2026, 6 October 2026, 22 September 2026, 11 September 2026, 9 October 2024 (archive of versions available on request to the support address)
1.1. This document is an official public offer of Individual Entrepreneur hand.made.school, registered in Georgia under Identification Number 345758192 and represented by Dmitrii Sosnovskii (the "Provider" or the "Seller"), to enter into an agreement on the terms set out below with any natural person of full legal capacity who accepts this offer (the "Customer").
1.2. The Offer is published on the website https://hand-made.school (the "Website"), including all of its language versions and promotional pages, and is addressed to users of the Website from any country.
1.3. Full and unconditional acceptance of this Offer is the Customer's payment for the selected Membership in the manner set out in Section 4. From the moment of acceptance, the agreement between the Provider and the Customer (the "Agreement") is deemed concluded in written form without signing a paper document.
1.4. By clicking the payment button on the Website, the Customer confirms that they have read this Offer, the Privacy Policy (https://hand-made.school/politic) and the terms of personal data processing (https://hand-made.school/person), understand them and accept them without reservation.
2.1. School — the online educational project hand.made.school (also referred to as hand-made.school, Hand.made.school) owned by the Provider.
2.2. Membership — the services provided to the Customer under a single purchase: perpetual access to the Lesson Library and the Accompanying Services for the Membership term included in the price (clause 7.1).
2.3. Lesson Library (Library) — the collection of video lessons, text and graphic learning materials on candle making (including the thematic sections Flower, Pro, Fruit and Winter) hosted on the Platform and available on the date of Activation of the Membership.
2.4. New Lessons — learning materials added by the Provider to the Library after the date of Activation of the Customer's Membership.
2.5. Accompanying Services — mentor support, participation in the class chat and student community, access to New Lessons, and a certificate upon completion — provided during the Membership term on the terms of Section 7.
2.6. Platform — the closed section of the Website (the member area at https://hand-made.school/members/) where the Library is hosted.
2.7. Activation — the opening of access to the Library to the Customer. Activation takes place either (a) by the Customer's own action: on the page shown after payment, the Customer confirms the request described in clause 5.2 and presses the "Get access" button, upon which the Library is opened immediately; or (b) manually by the Provider, at the Customer's request made in the form described in clause 5.2 — for orders paid by bank transfer, via a link sent by the Provider's manager, or in other cases where the page described in (a) is not used.
2.8. Order Page — a page of the Website (including promotional pages) showing the Membership term, its price and the payment button.
2.9. First Access — the moment of Activation, i.e. the moment at which the Library first becomes available to the Customer. Where this Offer refers to First Access, it means that moment.
2.10. Subscription — a monthly paid extension of the Customer's participation in the School after or in addition to the Membership, on the terms of clauses 7.8–7.15.
3.1. The Provider undertakes to provide the Customer with educational services under the remote supplementary education programme in candle making "Candle Making: All Types and Techniques" (the "Programme"), in the form of a Membership of the selected term, and the Customer undertakes to pay for them in the manner and on the terms of this Offer.
3.2. The Programme is delivered remotely via the Internet through an automated e-learning platform. The Customer independently studies the structured course of pre-recorded video lessons and learning materials (the Library) at their own pace, without requiring live instruction or real-time participation by the Provider. Optional mentor support is available as an ancillary service under Section 7.
3.3. The Membership includes:
a) access to the Library — to all lessons of all sections available on the date of Activation, made available at once and in full at First Access and retained by the Customer indefinitely;
b) the Accompanying Services during the Membership term included in the price, which are ancillary to the Programme.
3.4. The composition of the Library, the Membership term and its price are determined on the Order Page at the time of payment. The Provider may change the composition of the Library, prices and terms for new orders; such changes do not affect Agreements already concluded.
3.5. The Programme is not accredited by any state authority and does not lead to a state-recognised qualification or a state document on education. The School certificate (clause 7.6) is an internal document of the Provider.
4.1. The Customer selects the Membership term on the Order Page, enters the requested details (name, e-mail address and, where required, other details) and proceeds to payment.
4.2. Payment for the Membership is made as a one-time payment for the entire selected Membership term through the payment methods offered on the Order Page, which may include PayPal, payment by bank card processed through the Provider's payment service providers, and third-party payment platforms; no automatic (recurring) charges are made for the Membership. Payment for the Subscription is made by automatic monthly payments via PayPal or another payment service offered on the Subscription order page, in accordance with clauses 7.8–7.15.
4.2.1. Where payment is made through a third-party platform acting as a payment agent, the platform's own terms also apply to the payment process; the Agreement on the services is concluded with the Provider.
4.3. The Agreement is deemed concluded at the moment the Provider receives confirmation of successful payment from the payment system. The Provider sends the Customer an order confirmation to the e-mail address provided at payment.
4.4. In the Customer's payment history and statements (PayPal, bank card or other payment service) the payee may be displayed as "hand.made.school", "Dmitrii Sosnovskii" or another designation used by the payment service. In all cases the payee is the Provider.
4.5. The Membership price is stated in US dollars (USD) unless otherwise indicated on the Order Page. Bank and payment system fees, as well as currency conversion differences, are borne by the Customer. The price does not include taxes that may be payable by the Customer under the laws of their country of residence.
4.6. Promotional terms (special prices, bonuses, time-limited offers) published on separate Order Pages apply only to orders placed through the respective page and within the period stated on it.
5.1. After payment, the Customer is registered in the member area and is returned to the order confirmation page, which contains the "Get access" step. The Library is opened immediately after the Customer confirms the request described in clause 5.2 and presses the button; sign-in details and a confirmation of the request are sent to the Customer's e-mail address. Until the Customer has taken this step, the Library is not available. Where access is granted manually (clause 2.7(b)), the Provider opens the Library within 24 hours of receiving the Customer's request.
5.2. Before the Library is opened, the Customer is shown a statement that, by requesting access, they expressly request the immediate supply of the digital content of the Library and acknowledge that they thereby lose the right of withdrawal in respect of that content once access begins (Section 8). The Customer confirms this statement by ticking the box and pressing the "Get access" button, or — where access is granted manually — by sending the same statement to the Provider in writing (e-mail or messenger). This confirmation constitutes the Customer's express request and acknowledgement within the meaning of applicable consumer law. The Provider records the date and time of the confirmation, the order number, the Customer's e-mail address, the text of the statement shown and the version of this Offer in force, and sends the Customer a confirmation by e-mail. If the Customer does not wish access to be opened, they should not confirm the statement and should contact the support address. The same information is repeated in the Introduction section of the member area.
5.3. Access to the Platform is granted using the Customer's e-mail address, confirmed by a one-time code sent to that address. The Customer must keep access to their e-mail account secure.
5.4. At First Access, all lessons of the Library are made available to the Customer at the same time. Access to the Library (including New Lessons opened to the Customer during their Membership term) is retained by the Customer indefinitely, including after the end of the Membership term, on the terms of the licence (Section 9).
5.5. If the Platform ceases to operate or in other unforeseen circumstances, the Provider will, within 30 days, provide the Customer with access to the lessons by other means (including via a private video channel) at the e-mail address provided at payment.
6.1. The parties acknowledge that the service of providing access to the Library is deemed performed in full at the moment of Activation (First Access), since from that moment all Library materials are available to the Customer for study without restriction.
6.2. The Accompanying Services are deemed to be provided continuously throughout the Membership term from Activation until its end, regardless of whether the Customer actually uses the mentor, the chat or other elements.
6.3. The services are deemed accepted by the Customer without objection if, within 3 (three) calendar days of First Access, the Provider has not received a written reasoned complaint at the support address. Activation and member-area sign-in logs are sufficient evidence of performance.
7.1. The Membership term included in the price is one calendar month from the moment of Activation, unless a different term is stated on the Order Page. At the Customer's request made before or during the term, the Provider may shift the start of mentor support.
7.2. The Membership does not renew automatically. After or before the end of the Membership term, the Provider (a School manager) may offer the Customer a Subscription (clauses 7.8–7.15).
7.3. Mentor support is provided during the Membership term during the mentor's working hours (Monday–Friday, 12:00–16:00 UTC+3) via the class chat. The mentor answers questions about the Library materials but does not perform work on the Customer's behalf and does not guarantee any specific result.
7.4. New Lessons added to the Library during the Customer's Membership term or during an active Subscription are opened to the Customer and remain available indefinitely. New Lessons added when the Customer has neither an active Membership nor an active Subscription are available only upon purchase of a new Membership or Subscription.
7.5. At the end of the Membership term, unless the Customer has an active Subscription, access to mentor support, the class chat and the community ceases, as does access to New Lessons added thereafter. Access to materials already opened is retained (clause 5.4).
7.6. An electronic School certificate of completion of the programme is issued, upon request, to a Customer who has had the Accompanying Services (mentor support and the study chat) for at least two months in total — the month included in the Membership and at least one month of the Subscription.
7.7. The Accompanying Services are provided as part of the Membership without a separately stated price. The Customer's non-use of the Accompanying Services, in whole or in part, is not a ground for reducing the Membership price or for a refund.
7.8. Subscription. A Customer who has purchased a Membership may purchase a monthly Subscription. The Subscription includes: access to New Lessons that the Provider records and adds to the Library during each paid month of the Subscription (such lessons remain available to the Customer indefinitely after they are opened), and continued mentor support, the class chat and the community for each paid month.
7.9. The Subscription price and the date of the first payment are stated in the Subscription offer sent by the Provider or on the Subscription order page. By completing the first payment, the Customer agrees to automatic monthly charges of that amount via PayPal or the other payment service chosen on the Subscription order page until the Subscription is cancelled.
7.10. The first month of the Subscription starts on the day following the end of the Customer's Membership term if the Subscription is purchased before that date, or on the day of the first payment otherwise. Each subsequent month starts on the day of the next automatic payment.
7.11. The Customer may cancel the Subscription at any time, without giving reasons, in their PayPal account (automatic payments settings), in the payment service through which the Subscription was paid, or by writing to the support address. Cancellation takes effect at the end of the month already paid: no further charges are made, mentor support, the chat and the community remain available until the end of that month, and all lessons opened by then remain available indefinitely.
7.12. Amounts paid for a month of the Subscription that has already started are not refunded, except where a refund is required by mandatory provisions of applicable law. Where the Customer is a consumer with a statutory 14-day right of withdrawal, they may withdraw from the Subscription within 14 days of the first Subscription payment; by paying for the Subscription, the Customer requests that it start immediately in accordance with clause 7.10, and the right of withdrawal ends as soon as the first New Lesson under the Subscription is made available to the Customer. If the Customer withdraws before that moment, the amount paid is refunded, less an amount proportionate to the period during which mentor support and the chat were provided.
7.13. The Provider may change the Subscription price by notifying the Customer by e-mail at least 30 days before the change takes effect. If the Customer does not agree, they may cancel the Subscription under clause 7.11 before the new price applies.
7.14. The Provider adds New Lessons to the Library on a regular basis, as a rule monthly. The specific topics and number of New Lessons in each month are determined by the Provider.
7.15. The provisions of this Offer on the licence (Section 9), the Platform and chat rules (Section 10), liability (Section 11) and governing law (Section 13) apply to the Subscription accordingly.
8.1. Before Activation, any Customer may withdraw from the Agreement by sending a message to the support address. In this case the Provider refunds the amount paid in full within 10 business days by the same method used for payment.
8.2. Where the Customer is a consumer under the laws of Georgia, a member state of the European Union or another state with similar regulation, and applicable law grants them a right to withdraw from a distance contract within 14 days, the Customer may withdraw without giving any reason within 14 days of the conclusion of the Agreement, provided that First Access has not yet taken place, and receives a full refund. The right of withdrawal ends at First Access, since the supply of digital content begins at that moment following the Customer's express request and acknowledgement (clause 5.2).
8.3. Except in the cases provided for in clauses 8.1, 8.2 and 8.4 and by mandatory provisions of applicable law, after First Access the service of providing access to the Library is deemed performed in full (clause 6.1), and the amount paid for the Membership is non-refundable.
8.4. Where mandatory provisions of the consumer protection legislation of the Russian Federation apply to the parties' relationship, the Customer's right to withdraw from the Agreement and the amount to be refunded are determined by those provisions, taking into account the services actually provided (clauses 6.1, 7.7) and the Provider's documented expenses.
8.5. In addition to the cases set out in clauses 8.1–8.4 and those provided for by mandatory provisions of applicable law, a ground for a refund after First Access is a documented inability to access the Library due to the Provider's fault that has not been remedied within 5 business days of receipt of the Customer's request.
8.6. No refund is made where the Customer's access is terminated due to their breach of the Agreement (Sections 9 and 10).
8.7. Refund requests are sent to the support address, stating the e-mail address used for payment and the payment date.
9.1. All Library materials, including videos, texts, images, diagrams, recipes, supplier lists, and the School's names and design, are objects of the Provider's intellectual property or are used by the Provider on a lawful basis.
9.2. From the moment of First Access, the Customer is granted a simple (non-exclusive), perpetual licence to use the Library materials solely for personal, non-commercial learning by viewing them on the Platform. The licence is non-transferable.
9.3. The Customer must not: copy, download, record, reproduce, publish or distribute Library materials by any means; share member-area login details with, or provide joint access to, third parties; use the materials to create their own educational products; remove or alter authorship marks; circumvent the Platform's technical protection measures.
9.4. For each breach of clause 9.3, the Customer shall pay the Provider a penalty of EUR 500 (five hundred euros). Each individual material (lesson) in respect of which the breach was committed, and each third party who obtained access, counts as a separate breach. Payment of the penalty does not release the Customer from compensating losses not covered by the penalty or from other liability under intellectual property law.
9.5. Dissemination by the Customer of knowingly false, defamatory information about the Provider, the School, its mentors or materials entails a penalty of EUR 2,000 (two thousand euros) for each instance of dissemination, without prejudice to other remedies.
9.6. Upon detecting a breach of Section 9, the Provider may immediately terminate the Customer's access to the Platform without refunding amounts paid.
9.7. The penalties in this Section apply to the extent permitted by mandatory provisions of applicable law; where such provisions limit the amount of a penalty, it applies in the maximum permitted amount.
10.1. The Customer undertakes to follow the rules of communication in the class chat and community: to treat participants and mentors with respect, and not to post advertising, spam, insults or materials unrelated to learning.
10.2. The Provider may moderate the class chat, including by automated means: messages containing advertising, links to third-party resources, spam or materials unrelated to learning may be removed without notice. In the event of a breach of the rules, the Provider may restrict the Customer's participation in the chat and community; access to the Library is retained.
10.3. By joining the class chat and community, the Customer agrees that the Provider may use messages, questions and photos or videos of works posted by the Customer in the chat in the School's educational and promotional materials, including on the Website and in social media (posts and stories), showing only the Customer's first name as displayed in the chat and never their surname or profile picture. The Customer may at any time ask the Provider not to use a particular message, photo or video by writing to the support address or to the mentor; the Provider removes such a publication within 10 business days of receiving the request.
11.1. The Provider undertakes to: carry out Activation on time (clause 5.1); keep the Platform operational, except for scheduled maintenance and circumstances beyond the Provider's control; provide the Accompanying Services during the Membership term; keep the Customer's data confidential.
11.2. The Customer undertakes to: provide a valid e-mail address; ensure the technical conditions for learning (device, Internet connection, up-to-date browser); comply with the licence terms; observe safety precautions when working with the materials, equipment and substances used in candle making.
11.3. The Provider does not guarantee that the Customer will achieve any specific results (commercial, creative or otherwise), as these depend on the Customer's own efforts and circumstances.
11.4. The Provider is not liable for harm resulting from the Customer's failure to observe safety precautions, use of materials or equipment not provided for in the lessons, or the actions of third parties (payment systems, communication providers, e-mail services).
11.5. The Provider's liability under the Agreement is in any event limited to the amount paid by the Customer for the relevant Membership, unless otherwise provided by mandatory provisions of applicable law.
11.6. The parties are released from liability for non-performance caused by force majeure.
12.1. The Customer's personal data is processed in accordance with the Privacy Policy (https://hand-made.school/politic) and on the terms of the consent published at https://hand-made.school/person.
12.2. The primary channel of communication is the e-mail address provided by the Customer at payment. Legally significant notices sent to that address are deemed received by the Customer on the day of sending. Operational support is also available via Telegram (https://t.me/hand_made_school) and WhatsApp (https://wa.me/995593233592).
12.3. The Provider's support address: hand.made.school.online@gmail.com.
13.1. The Agreement is governed by the laws of Georgia.
13.2. Nothing in this Offer deprives a Customer who is a consumer of the rights granted to them by mandatory provisions of the law of the country of their habitual residence, where such provisions apply irrespective of the choice of law.
13.3. Disputes are resolved by negotiation. A complaint is sent to the support address and considered within 10 business days. If no agreement is reached, the dispute is referred to the competent court at the Provider's location, unless a different jurisdiction is established by mandatory provisions of applicable law.
14.1. The Provider may amend this Offer. A new version takes effect upon publication on the Website and applies to Agreements concluded after that moment. Agreements concluded earlier are governed by the version in force on the date of payment; the Provider keeps an archive of versions and provides the relevant version at the Customer's request.
14.2. The Offer is published on the Website in English, which is the only binding version. A Russian translation is available on request to the support address and may be provided for the purposes of the legislation of the Russian Federation. Translations of individual notices on the Website and in e-mails are provided for convenience; in the event of discrepancies, the English version prevails to the extent permitted by mandatory provisions of applicable law.
15.1. Dmitrii Sosnovskii, who represents the Provider, is also registered as an individual entrepreneur in the Russian Federation. Information about that registration and the related payment documents is set out in a separate notice published at https://hand-made.school/ru-registration.
15.2. That notice is provided solely for the purposes of the tax and fiscal legislation of the Russian Federation. It does not form part of this Agreement and does not change the identity of the Seller, the governing law, the price, the refund terms or any rights and obligations of the Customer under this Agreement.
Individual Entrepreneur hand.made.school (registered firm name; until 26 February 2026 — "IE Dmitrii Sosnovskii") Identification Number: 345758192 Registered on 29 August 2024 by the LEPL National Agency of Public Registry (Georgia) Registered address: Georgia, Batumi, Juli Shartava Avenue 32, apartment 87 Represented by: Dmitrii Sosnovskii Website: https://hand-made.school E-mail: hand.made.school.online@gmail.com Telegram: https://t.me/hand_made_school WhatsApp: https://wa.me/995593233592 Payment methods: PayPal, bank cards and other methods offered on the Order Page